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Endesa - Electricity, Gas, People

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Everything you can do with Energía XXI from home

Get the best from your energy without leaving home. With Energía XXI you can receive bills, track your consumption and get answers to questions without leaving home. Customer services at your disposal at all times.

During the state of emergency declared in response to COVID-19 we had to spend a lot of time at home. But this was not an obstacle to controlling your energy.

We wanted to help you more than ever, and to remain by your side from a distance.

Invoices, by email

The postal service worked less intensively due to restrictions, but we also cooperated so that postman and women did not have to deliver invoices to each mailbox.  

Many of our customers activated digital invoicing during the pandemic. In this way, the Post Office did not have to take care of all those deliveries and thus, we helped them to focus on the most urgent priorities. The response of our customers was exceptional, and many of them participated and enjoyed this small, but very important change, at no loss to themselves. If you do the same, you will receive your bill promptly by email and it will have the same legal effect as one that arrives on paper through ordinary mail, but with more detail.

#EsteVirusLoParamosUnidos was more than just another hashtag.

Track your energy use, at all times

Although we spent much more time at home, the major concerns about the electricity bill were resolved thanks to access to detail. Energy use was different, but you were able to track it hour by hour and day by day thanks to our Energía XXI Customer Area.

Get answers to your questions remotely

You are bound to have questions during these uncertaine times. We are still here to help through our Energía XXI contact channels.

No need to go to the bank

If you don't pay your bills by direct debit, now is a good time to start. Most of our customers did not have to go to the bank thanks to direct debit.

You can set up a direct debit to pay your bills in the Contracts section of your Customer Area so that they come in directly to your email, and without needing to leave the house.

Energía XXI is still very close to you, but at a distance. You can track all your energy consumption from home.