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Endesa - Electricity, Gas, People

Rate Subsidy for vulnerable customers

What is the Social Rate?

The Social Rate is a discount established by the Government on the VPSC tariff, aimed at protecting households classed as vulnerable.

Who can benefit from the new Social Rate?

In order to benefit from the Social Rate, you must have the VPSC electricity tariff (with or without time restriction) and a contracted power equivalent to or below 10 kW in your usual residence.

In addition, you will need to fulfil certain requirements in order to be classed as a vulnerable customer, severely vulnerable or severely vulnerable customer at risk of social exclusion.

What are these requirements?

Vulnerable customers

Those who are holders of a regulated tariff contract (PVPC) and meet any of these requirements are considered to be vulnerable customers.

The annual income of the applicant: Should be equal to or less than 1.5 times the Public Indicator for Income for Multiple Effects (IPREM) with 14 payments: €12,159.42.

Where the cohabitation unit consists of people other than the applicant, the annual joint income will be obtained by adding 1.5 times the IPREM:

  • €2,431.88 (0.3 times the IPREM*) for each additional member of legal age.
  • €4,053.14 (0.5 times the IPREM*) for each minor in the cohabitation unit.

*Annual IPREM 14 payments valid for 2022: 8.106,28 euros.

For example, a cohabitation unit composed of a couple and two children who are minors meets the income requirement if their annual income is equal to or less than: €22,697.58 (€12,159.42 +€2,431.88 + €4,053.14 + €4,053.14).

Cohabitation Unit:

A cohabitation unit is considered to be that constituted by all the people who reside in the same domicile and who are related to each other as follows:

  • By marriage or as a domestic partnership.

  • Related up to the second degree of consanguinity/affinity: Children, spouse, parents, parents-in-law, sons-in-law and daughters-in-law, grandparents, siblings, grandchildren and brothers/sisters-in-law.

  • By adoption, and other persons with whom you live by virtue of guardianship for the purpose of adoption or permanent family fostering.

  • In no case may the same person be part of two or more cohabitation units.

All these limits may be increased by €8,106.28 (1 x IPREM) if any of the following special circumstances are accredited:

  • If any member of the cohabitation unit has a recognised disability equal to or greater than 33%.
  • If a member of the cohabitation unit has been a victim of gender violence.
  • If a member of the cohabitation unit has been a victim of terrorism.
  • If a member of the cohabitation unit is in a situation of recognised grade 2 or 3 dependency.
  • That the cohabitation unit consists of a single parent and, at least, one minor (single-parent families).

Pensioners: if the applicant (or in the case of a cohabitation unit, all members of the same) who have income, receive the minimum pension (for retirement or permanent disability) and do not receive any other income whose annual aggregate amount exceeds €500.

Large families: all without exception. Learn more about how can large families benefit from the Social Rate

Beneficiaries of Minimum Vital Income: If the consumer or any member of the cohabitation unit accredits being a beneficiary of the Minimum Vital Income in accordance with the provisions of Law 19/2021, of 20 December.

Discounts for Vulnerable customers

Customers who meet the above requirements are considered to be vulnerable and are given a 25% discount on their bill, subject to annual consumption limits. Currently, an extraordinary discount of 60% is being applied until December 31, 2022.

Severely vulnerable customers

The following are considered to be severely vulnerable:

  • By income level: Those who meet the requirements to be considered vulnerable clients and also have income levels below 50% of the limits applicable to vulnerable clients.
  • Those receiving the minimum vital income may request the Social Bonus for the income group by authorising it in the application form. The joint income for the cohabitation unit will be taken into account to verify whether it meets the requirements to be eligible for the discount.
  • Pensioners: If all members of the cohabitation unit are Social Security pensioners, receive the minimum pension (for retirement or permanent disability) and also have an annual income less than or equal to €8,106.28 (1 x IPREM).
  • Large families: With an income of less than €16,212.56 (2 x IPREM).

Discounts for Severely vulnerable customers

Where they meet the requirements, severely vulnerable customers are entitled to a 40% discount on their bill, with limits to annual consumption. They currently benefit from an extraordinary discount of 70%, valid until December 31, 2022.

Severely vulnerable customers at risk of social exclusion

This category includes severely vulnerable customers who are being attended by the social services of an autonomous or local administration that finances at least 50% of the total amount for their invoice and pays the reference Retailer for this a maximum of 5 months after the invoice has been issued.

Limits on electricity consumption

Social Bonus discounts on the total bill are subject to a limit on energy consumption, as detailed in the list for each case. If these consumption limits are exceeded, the PVPC tariff for this will be applied without any discount.

  • Cohabitation unit / individual person - Pensioners: 161 kWh electricity consumption per month and 1,932 kWh electricity consumption per year.
  • Cohabitation unit / individual person: 115 kWh/month and 1,380 kWh/year.
  • Cohabitation unit with one dependent child: 161 kWh/month and 1,932 kWh/year.
  • Cohabitation unit with two dependent children: 195.5 kWh/month and 2,346 kWh/year.
  • Cohabitation unit with three or more dependent children: 345 kWh/month and 4,140 kWh/year.

This limit for annual energy consumption corresponds to a limit for the billing period (monthly) that is calculated for each bill and is cumulative for all the periods, so for the amount of energy available in each billing period, the energy not consumed will be added and the customer will have the right to the discounts for the billing periods corresponding to the previous twelve full months.

Prohibited to cut off supply

Beneficiaries of the Social Bonus have 4 months from the first notification of non-payment to pay unpaid bills.

The supply may not be cut off in case of non-payment for households covered by the Social Bonus in which there are any of the following:

  • At least one child under the age of 16 in the cohabitation unit,
  • or in which the consumer or one of the members of his cohabitation unit has a disability equal to or greater than 33% or with a II or III degree of dependence.
  • In both cases they should present EXXI SLU with a certificate issued by the social services of the corresponding Public Administrations that accredits this.

Consumers classified as severely vulnerable and where the corresponding social services have agreed to finance at least 50% of an unpaid invoice and have credited this payment to EXXI SLU within a maximum period of 5 months from when the invoice was issued, are considered essential consumers, which means that their supply will not be cut off.

It is currently prohibited to cut off the electricity supply of vulnerable domestic consumers (beneficiaries of the Social Bonus), and this will remain in force until December 31, 2022.

How to apply for the Social Rate

1. Gather the necessary documentation

The following chart illustrates the documents required for each circumstance:

Requested documents to apply for Social Rate subsidy
Documentation Vulnerable / Severely vulnerable customer Where can you obtain the documentation
Social Rate Form completed and signed by the entire cohabitation unit. It is mandatory to present this document
Photocopy of the NIF or NIE of the holder and all members of the cohabitation unit (including those above the age of 14 capable of working and those younger than 14 who have one). It is mandatory to present this document  
Where the holder is part of a cohabitation unit, is included in the official family registration book or has certification by means of an individual sheet from the Civil Registry for each of the members of the cohabitation unit.

When applicable, certificate that certifies registration as a domestic partnership and/or judicial or administrative resolution that certifies foster care.

In the event of not forming part of a cohabitation unit, the individual sheet of the Civil Register or any document issued by the competent authority that accredits the civil status of the applicant.
It is mandatory to present this document
  • Civil Registry
  • Competent authority
Valid (non expired) City registration, individual or group, of the holder and all members of the cohabitation unit. It is mandatory to present this document
  • Offices of Citizen Services
  • Town Councils
Photocopy of a valid large family card. Only applicable to large families.
  • Offices of Citizen Services
  • Family Departments in Regional Social Services Offices
Certificate of the Social Services of the competent body, or of the body designated by the Autonomous Community, which accredits the Special Circumstances:
 
  • Disability equal to or greater than 33%.
  • Victim of gender violence.
  • Victim of terrorism.
  • Dependency recognized grades II and III.
  • Single-parent families (a single parent and at least one dependent child) -only the official family registration book is necessary-.
Only applicable to Special Circumstances.
  • Department of Social Affairs.
  • Base Centres of the Social Services Offices.
Accreditation that you are a recipient of the Minimum Vital Income. Only in case of being a beneficiary of the Minimum Vital Income.
  • National Institute of Social Security (INSS).
Social Rate Form completed and signed by the entire cohabitation unit.
It is mandatory to present this document
Photocopy of the NIF or NIE of the holder and all members of the cohabitation unit (including those above the age of 14 capable of working and those younger than 14 who have one).
It is mandatory to present this document
Where the holder is part of a cohabitation unit, is included in the official family registration book or has certification by means of an individual sheet from the Civil Registry for each of the members of the cohabitation unit.

When applicable, certificate that certifies registration as a domestic partnership and/or judicial or administrative resolution that certifies foster care.

In the event of not forming part of a cohabitation unit, the individual sheet of the Civil Register or any document issued by the competent authority that accredits the civil status of the applicant.
It is mandatory to present this document
  • Civil Registry
  • Competent authority
Valid (non expired) City registration, individual or group, of the holder and all members of the cohabitation unit.
It is mandatory to present this document
  • Offices of Citizen Services
  • Town Councils
Photocopy of a valid large family card.
Only applicable to large families.
  • Offices of Citizen Services
  • Family Departments in Regional Social Services Offices
Certificate of the Social Services of the competent body, or of the body designated by the Autonomous Community, which accredits the Special Circumstances:
 
  • Disability equal to or greater than 33%.
  • Victim of gender violence.
  • Victim of terrorism.
  • Dependency recognized grades II and III.
  • Single-parent families (a single parent and at least one dependent child) -only the official family registration book is necessary-.
Only applicable to Special Circumstances.
  • Department of Social Affairs.
  • Base Centres of the Social Services Offices.
Accreditation that you are a recipient of the Minimum Vital Income
Only in case of being a beneficiary of the Minimum Vital Income.
  • National Institute of Social Security (INSS).

To expedite your application, we recommend you to attach a photocopy of your last electricity invoice.

2. Complete the application and send it us along with the documentation

  • Fill out and submit the Social Rate application form online. To be able to request it you must be registered in your Energy XXI Client Area.
  • From your mobile device, using our APP (for iOS and Android). Download it now at: If you do it through your mobile you can go making the photos on the fly. It is important that you check that all the documents look good.
     
  • You can also download the form and send it to us along the necessary documentation:
    • Attaching it to an email addressed to bonosocial@energiaxxi.com
    • Sending it by post to Apartado de Correos nº1167, 41080 Sevilla.
    • Delivering it in our offices.

If you have questions, you can contact us at the following telephone number: 800 76 03 33.

Please make sure that no documents are missing and that those that have an expiration date are in effect.

Once we verify the documentation that you send us, we will transfer your request to the Ministry of Energy, which will validate the fulfillment of the requirements to be a beneficiary of the social bonus, assigning the degree of vulnerability.

Within a period of approximately 15 days, we will inform you of their answer in the same way as you submitted your application.

When must I renew my social rate? What must I do?

You must renew your Social Rate every two years. We have prepared specific content you will find extremely helpful if you are in this situation. We explain what you need to renew your Social Rate here:

How to cancel the Social Rate

If you want to cancel the Social Rate, you need to send us this document.

You can email it to bonosocial@energiaxxi.com or post it to (Aptdo.Correos 1167, 41080 Seville). You can also hand it in at any of our offices.

 

 

Content updated in accordance with RDL 11/2022 of April 25.