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Endesa - Electricity, Gas, People

Social rate for vulnerable customers

 

What is the Social Rate?

The Social Rate is a discount established by the Government on the VPSC tariff, aimed at protecting households classed as vulnerable.

Since Royal Decree 897/2017 came into force in October 2017, the requirements for benefiting from the Social Rate have changed.

Who can benefit from the new Social Rate?

In order to benefit from the Social Rate, you must have the VPSC electricity tariff (with or without time restriction) and a contracted power equivalent to or below 10 kW in your usual residence.

In addition, you will need to fulfil certain requirements in order to be classed as a vulnerable customer, severely vulnerable or severely vulnerable customer at risk of social exclusion.

What are these requirements?

Vulnerable customers

Vulnerable customers (benefiting from a 25% discount on electricity bills) are considered to be anyone holding a VPSC contract that fulfil any of the following requirements.

Their total annual income is less than or equivalent to the following limits:

*Annual IPREM 14 payments valid for 2021: 7.908,60 euros.

All of these thresholds will be increased by 3.954,30€ (0.5 times the IPREM) if any of these circumstances are met:

Pensioners: if the applicant (or in the case of a family unit, all members of the same) who have income, receive the minimum pension (for retirement or permanent disability) and do not receive any other income whose annual aggregate amount exceeds €500.

Large families: all without exception.

Severely vulnerable customers

Customers are classed as severely vulnerable (discount of 40% on electricity bills):

Severely vulnerable customers at risk of social exclusion

This category includes severely vulnerable customers receiving assistance from social services from a regional or local Administration that finances at least 50% of the sum of their bill.

Limits on electricity consumption

Discounts of 25% and 40% of total electricity bills are subject to a limit on energy consumption which, when exceeded, the VPSC will be applied:

How to apply for the Social Rate

In the event that due to COVID-19 you find yourself in any of these situations:

You can request the Rate Subsidy from this page.

1. Gather the necessary documentation

The following chart illustrates the documents required for each circumstance:

Requested documents to apply for Social Rate subsidy
Documentation Vulnerable / Severely vulnerable customer Where can you obtain the documentation
Social Rate Form completed and signed by the entire family unit. It is mandatory to present this document
Photocopy of the NIF or NIE of the holder and all members of the family unit (including those above the age of 14 capable of working and those younger than 14 who have one). It is mandatory to present this document  
In the event the holder forms part of a family unit, the family register or certification of the individual sheet of the Civil Registry for each one of the members of the family unit.

In the event of not forming part of a family unit, the individual sheet of the Civil Register or any document issued by the competent authority that accredits the civil status of the applicant.
It is mandatory to present this document
  • Civil Registry
  • Competent authority
Valid (non expired) City registration, individual or group, of the holder and all members of the family unit. It is mandatory to present this document
  • Offices of Citizen Services
  • Town Councils
Photocopy of a valid large family card. Only applicable to large families.
  • Offices of Citizen Services
  • Family Departments in Regional Social Services Offices
Certificate of the Social Services of the competent body, or of the body designated by the Autonomous Community, which accredits the Special Circumstances:
 
  • Disability equal to or greater than 33%.
  • Victim of gender violence.
  • Victim of terrorism.
  • Dependency recognized grades II and III.
Only applicable to Special Circumstances.
  • Department of Social Affairs.
  • Base Centres of the Social Services Offices.
Social Rate Form completed and signed by the entire family unit.
It is mandatory to present this document
Photocopy of the NIF or NIE of the holder and all members of the family unit (including those above the age of 14 capable of working and those younger than 14 who have one).
It is mandatory to present this document
In the event the holder forms part of a family unit, the family register or certification of the individual sheet of the Civil Registry for each one of the members of the family unit.

In the event of not forming part of a family unit, the individual sheet of the Civil Register or any document issued by the competent authority that accredits the civil status of the applicant.
It is mandatory to present this document
  • Civil Registry
  • Competent authority
Valid (non expired) City registration, individual or group, of the holder and all members of the family unit.
It is mandatory to present this document
  • Offices of Citizen Services
  • Town Councils
Photocopy of a valid large family card.
Only applicable to large families.
  • Offices of Citizen Services
  • Family Departments in Regional Social Services Offices
Certificate of the Social Services of the competent body, or of the body designated by the Autonomous Community, which accredits the Special Circumstances:
 
  • Disability equal to or greater than 33%.
  • Victim of gender violence.
  • Victim of terrorism.
  • Dependency recognized grades II and III.
Only applicable to Special Circumstances.
  • Department of Social Affairs.
  • Base Centres of the Social Services Offices.

To expedite your application, we recommend you to attach a photocopy of your last electricity invoice.

2. Complete the application and send it us along with the documentation

If you have questions, you can contact us at the following telephone number: 800 76 03 33.

Please make sure that no documents are missing and that those that have an expiration date are in effect.

Once we verify the documentation that you send us, we will transfer your request to the Ministry of Energy, which will validate the fulfillment of the requirements to be a beneficiary of the social bonus, assigning the degree of vulnerability.

Within a period of approximately 15 days, we will inform you of their answer in the same way as you submitted your application.

When must I renew my social rate? What must I do?

You must renew your Social Rate every two years. We have prepared specific content you will find extremely helpful if you are in this situation. We explain what you need to renew your Social Rate here:

How to cancel the Social Rate

If you want to cancel the Social Rate, you need to send us this document.

You can email it to bonosocial@energiaxxi.com or post it to (Aptdo.Correos 1167, 41080 Seville). You can also hand it in at any of our offices.

 

 

Content updated according to Royal Decree-Law 15/2018, of October 5, on urgent measures for energy transition and consumer protection.