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Endesa - Electricity, Gas, People


Social rate for vulnerable customers


Due to the state of alarm declared as a result of the COVID-19 epidemic, the Government has extended application of the discounted rate (bono social) for customers who are currently due to renew. The renewal deadline is automatically extended until 15 September.

What is the Social Rate?

The Social Rate is a discount established by the Government on the VPSC tariff, aimed at protecting households classed as vulnerable.

Since Royal Decree 897/2017 came into force in October 2017, the requirements for benefiting from the Social Rate have changed.

Who can benefit from the new Social Rate?

In order to benefit from the Social Rate, you must have the VPSC electricity tariff (with or without time restriction) and a contracted power equivalent to or below 10 kW in your usual residence.

In addition, you will need to fulfil certain requirements in order to be classed as a vulnerable customer, severely vulnerable or severely vulnerable customer at risk of social exclusion.

What are these requirements?

Vulnerable customers

Vulnerable customers (benefiting from a 25% discount on electricity bills) are considered to be anyone holding a VPSC contract that fulfil any of the following requirements.

Their total annual income is less than or equivalent to the following limits:

  • 11.279€ (1.5 times the IPREM* Multiplier for the Public Income Index): If you are not part of a family unit or there are no underage children in it.
  • 15.039€ (2 times the IPREM*): If there is a minor in the family unit.
  • 18.799€ (2.5 times the IPREM*): If there are two underage children in the family unit.

*Annual IPREM 14 payments valid for 2019: 7.519.59 euros.

All of these thresholds will be increased by 3.760€ (0.5 times the IPREM) if any of these circumstances are met:

  • If a member of the family unit has a recognized disability equal to or greater than 33%, is the victim of gender-based violence, or a victim of terrorism.
  • If a member of the family unit is in a situation of recognized dependency -of grade 2 or 3.
  • If it is confirmed that the family unit is composed of a single parent and, at least, one minor (single parent families).

Pensioners: if the applicant (or in the case of a family unit, all members of the same) who have income, receive the minimum pension (for retirement or permanent disability) and do not receive any other income whose annual aggregate amount exceeds €500.

Large families: all without exception.

Severely vulnerable customers

Customers are classed as severely vulnerable (discount of 40% on electricity bills):

  • Because of their income: those who meet the requirements to be considered vulnerable customers and also have income levels below 50% of the limits established for vulnerable customers.
  • Pensioners: all the members of a family unit are pensioners within the Social Security System, receiving a minimum pension (through retirement or permanent disability) and their annual income is less than or equivalent to 7.519,59€ (1 times the IPREM).
  • Large families: with an income equal to an amount below 15.039€ (2 times the IPREM).

Severely vulnerable customers at risk of social exclusion

This category includes severely vulnerable customers receiving assistance from social services from a regional or local Administration that finances at least 50% of the sum of their bill.

Limits on electricity consumption

Discounts of 25% and 40% of total electricity bills are subject to a limit on energy consumption which, when exceeded, the VPSC will be applied:

  • Pensioners: 1.932 kWh of electricity consumed per year.
  • Large families: 4.140 kWh per year.
  • Consumers without children: 1.380 kWh per year.
  • Consumers with one child: 1.932 kWh per year.
  • Consumers with two children: 2.346 kWh per year.

How to apply for the Social Rate

1. Gather the necessary documentation

The following chart illustrates the documents required for each circumstance:


What documentation do I need to have

Where to find the documentation
    • Documentation
    • Vulnerable / Severely vulnerable consumer
    • Where can you obtain the documentation
    • Photocopy of the NIF or NIE of the holder and all members of the family unit (including those above the age of 14 capable of working and those younger than 14 who have one).
    • It is mandatory
                        to present
                        this document
    • In the event the holder forms part of a family unit, the family register or certification of the individual sheet of the Civil Registry for each one of the members of the family unit. In the event of not forming part of a family unit, the individual sheet of the Civil Register or any document issued by the competent authority that accredits the civil status of the applicant.
    • It is mandatory
                          to present
                          this document
      • Civil Registry
      • Competent authority
    • Valid (non expired) City registration, individual or group, of the holder and all members of the family unit.
    • It is mandatory
                            to present
                            this document
      • Offices of Citizen Services
      • Town Councils
    • Photocopy of a valid large family card.
    • Only applicable to large families.
      • Offices of Citizen Services
      • Family Departments in Regional Social Services Offices
    • Certificate of the Social Services of the competent body, or of the body designated by the Autonomous Community, which accredits the Special Circumstances:
      • Disability equal to or greater than 33%.
      • Victim of gender violence.
      • Victim of terrorism.
      • Dependency recognized grades II and III.
    • Only applicable to Special Circumstances.
      • Department of Social Affairs.
      • Base Centres of the Social Services Offices.
  • Changes of owner: it is necessary that the person requesting the Social Bonus is the holder of the supply point. If you are not, we recommend that you send us this authorization to make the change of owner.
  • For supply points located in Navarre it will be necessary to also provide the Income Tax Return Declaration or certificate of imputations of each of the members of the family unit. In these regions, large families should only provide this documentation in the case of requests to be severely vulnerable.
  • Supplementary aid plan in Galicia.

2. Complete the application and send it us along with the documentation

  • Fill out and submit the Social Rebate application form online.
  • From your mobile device, using our APP (for iOS and Android). Download it now at: If you do it through your mobile you can go making the photos on the fly. It is important that you check that all the documents look good.
  • You can also download the form and send it to us along the necessary documentation:
    • Attaching it to an email addressed to
    • Sending it by post to Apartado de Correos nº1167, 41080 Sevilla.
    • Delivering it in our offices.

If you have questions, you can contact us at the following telephone number: 800 76 03 33.

Please make sure that no documents are missing and that those that have an expiration date are in effect.

Once we verify the documentation that you send us, we will transfer your request to the Ministry of Energy, which will validate the fulfillment of the requirements to be a beneficiary of the social bonus, assigning the degree of vulnerability.

Within a period of approximately 15 days, we will inform you of their answer in the same way as you submitted your application.

Important information for beneficiaries of the former Social Rate (prior to October 2017)

According to the latest regulatory changes published by the Government, we inform you that if you have NOT applied to renew your conditions before 8 October 2018:

  • Your supply will start to be billed at the regulated PVPC rate without discount.
  • And if you apply for your renewal between 8 October and 31 December 2018 and you are finally allocated the social bond, it is possible that your invoices for the months of October, November and December will not reflect the discount, but it will be applied retroactively in subsequent invoices.

Content updated according to Royal Decree-Law 15/2018, of October 5, on urgent measures for energy transition and consumer protection.