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Endesa - Electricity, Gas, People

How to renew your Social Rate with Energía XXI

The social bonus is renewed automatically.

What is the Social Rate?

The social bonus for electricity is an aid for people who, having requested it, meet the regulatory requirements. The discount applied to their bill will depend on the degree of vulnerability.

What are these requirements?

  • They need to have contracted the voluntary price for the small consumer (PVPC) in their habitual residence, with a contracted power less than or equal to 10 kilowatts.
  • They should comply with the established personal, family and income requirements.

You can find more information about the social rate requirements here.

When must I renew my social rate?

The renewal takes place every two years of application, except if you are officially a large family, in which case you will need to renew when your large family registration expires.

Energía XXI will remind you of the expiry date for your Social Bonus on each invoice so you always know when it needs to be renewed. You can check the status of your application here.

On 31 March Royal Decree Law 6/2022 came into force, which modified Royal Decree 897/2017, establishing an automatic renewal of the social bonus under the following two circumstances:

1. If you were already a beneficiary of the social bonus before March 31, 2022

  • You have the right to receive the Social Bonus until it matures.
  • That is when we will check whether you still meet the requirements and if you are not in the large family group, you will automatically receive the social bonus for two additional years.
  • Two months before your next bonus expires, we will notify you so that you can present us with an application and the supporting documentation. If you meet the new requirements (in force since March 31, 2022), you will be able to benefit from the social bonus. From that moment on, we will renew it automatically every two years, as long as you continue to meet the requirements.
  • You can request the application of the Social Bonus under the new conditions at any time and it will automatically be renewed every 2 years indefinitely, provided that the requirements included in the applicable regulations are met.

2. Beneficiaries of the Social Bonus from March 31, 2022

  • The beneficiaries of the social bonus who requested it from March 31, 2022 under the new conditions established by RDL 6/2022, will have access to the automatic renewal of their bonus after two years (except for large families).
  • For this to happen, two months before expiry we will check to see if you meet the requirements and we will inform you of the renewal date on the following invoice (if you continue to be a beneficiary) or the expiry (if you no longer meet the requirements).

What discount am I entitled to when I apply for the social rate?

The social rate discounts are:

  • 25% for vulnerable consumers who meet the established requirements. The discount in this case has been increased to 60% until Decembre 31, 2022.
  • 40% for severely vulnerable consumers who meet the established requirements. In this case the discount has been increased to 70% until December 31, 2022.
  • Furthermore, if you are a consumer at risk of social exclusion because you are being cared for by the social services provided by a regional or local authority that pays at least 50% of your bill, you will not have to pay your electricity bill and, in the event of a temporary inability to pay, your electricity supply cannot be interrupted.

Where can I apply for or renew my social rate?

Simply fill out the form and send it to us together with your documentation via any of the following channels:

  • Fill out and submit the Social Rate application form online. To be able to request it you must be registered in your Energy XXI Client Area
  • Our app:. Available for both iOS and Android. Download it on:
  • By sending the form together with the necessary documentation by:
  • By hand to any one of our offices.

For more information call us on: 800 76 03 33.