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Endesa - Electricity, Gas, People

How to make an enquiry to ENERGÍA XXI

If you need to make a enquiry about your invoice, we tell you step by step how to do it quickly and easily from your Client Area. If you are not yet registered you can do it here.

How to resolve any doubts about your bills in the Energy XXI Client Area

If you have doubts about a specific invoice you should take the following steps:

  • Log in to your Client Area.

    Log into the Energía XXI website from any device and go to the Client Area. You will find the icon at the top right of your screen.

  • Go to the "Complaints and queries" section.

  • In this section you can open a new request by clicking on the New Request button, which is where you can also monitor any queries or incidents you have previously opened.

  • In the New Request section you will find a form that you should fill in with the query or incident you want to open. Then, select "Query".

  • Go to "I have doubts about my invoice".

  • Next, you should specify your doubts in the "Comments" section.

  • Next, select the contract to which the Query corresponds.

  • Select the specific invoice about which you are making the request.

  • If you wish, you can add additional documentation that specifies the doubts you have about your invoice.

  • Finally, submit your request so that it will be registered.

How to make a complaint in the Energía XXI Client Area

If, however, you do not agree with the consumption invoiced, take the following steps:

  • Open a New Request and indicates the type of Incident. Indicate under "Invoices and Payments" in the Category section and "I do not agree with the consumption invoiced" under "Subject". Next, you should specify your doubts in the "Comments" section.

  • Select the contract to which the Query corresponds.

  • Select the specific invoice about which you are making the request.

  • If you wish, you can add additional documentation that specifies the doubts you have about your invoice.

  • Finally, submit your request so that it will be registered.

The New Request tool is an easy, convenient and secure method through which you can notify other queries or incidents such as problems when receiving digital invoices, doubts about your contract, notifying problems with the meter, etc.