Subsidised Rate due to COVID-19

The economic situation caused by COVID-19 has led to the creation of a new category of vulnerable consumer with the right to receive the Subsidised Rate.

The Subsidised Rate is a significant discount on the electricity bill regulated by the Government. Through Royal Legislative Decree 30/2020, of 29 September , the Government has expanded the right to the Subsidised Rate, allowing it to be requested by groups especially affected by the economic situation generated as a result of COVID-19.

• In general: the general requirements for requesting the Subsidised Rate are maintained.
• As a result of COVID-19: those who find themselves in any of the situations which now give the right to access the Subsidised Rate can request it through this Energía XXI form. Once filled in, you can send it to us along with the rest of the necessary documentation to the following email address: bonosocial@energiaxxi.com.

If you are granted the Subsidised Rate, as new vulnerable consumers, you will received a 25% discount on your bill (up to an established maximum consumption).

Who can request the new Subsidised Rate?

The holder of the supply point contract (or members of his/her family unit) must be in one of these three situations:

• Unemployment.
• Temporary Workforce Restructuring Plan (ERTE in its Spanish acronym).
• If you are a business owner who has had their working day reduced due to care or other similar commitments that involve a substantial loss of income.

The holder of the supply point contract must be a natural person at their usual address and have contracted the PVPC rate (Voluntary Price for Small Consumers). In the event that it is necessary to make a change of holder or marketer, you can do so by sending us the following document to the email address bonosocial@energiaxxi.com.

What are the requirements for this new Subsidised Rate?

You have to meet some income requirements. In the month prior to submitting the application, the income of the household members must be within the following thresholds: 

Since when have these measures been applied?

From September 30, 2020.

People who meet the requirements detailed above and request the Subsidised Rate will be considered vulnerable and will receive a 25% discount on their electricity bill.

Until when do these measures apply?

The Subsidised Rate discounts under these new cases generally end on 9 August 2021, in accordance with RDL 8/2021, which adopts urgent measures in the health, social and judicial realm, to be applied after the end of the validity of the State of Alarm declared by Royal Decree 926/2020 of 25 October.

Consumers who have been recognised as vulnerable consumers in accordance with RDL 30/2020 of 29 September and continue to meet the requirements laid down in 30 June 2021 shall continue to bear that condition without the need for re-accreditation unless the circumstances referred to thereto cease to exist after that date.

When a beneficiary ceases to meet the requirements, their right to benefit from the Social Rate will end and they must notify their marketer within a maximum period of 1 month to the following email: bonosocial@energiaxxi.com.

In any case, the status of vulnerable consumer and the right to receive the Social Bonus will be extinguished on 9 August 2021. From then on, all those affected may request the Subsidised Rate, but only according to the usual requirements.

What documentation will you need to request it?

In this graphic you can see the documents you will need and where to get them:

Requested documents to apply for Social Rate subsidy

ID document	When is it required?	Where do I get it from?
Application form and affidavit (single document) for the Subsidised Rate for Groups in Situations of Economic Vulnerability according to the sixth provision of Royal Legislative Decree 30/2020.		Energía XXI application form
Photocopy of the Spanish Tax ID No. or Foreigner’s Identification Number of the holder of the supply point contract and of all members of the family unit (including those over 14 years of age with the capacity to act and those under 14 years of age who have it).		Civil Registry Competent Authority
Family register or certification whenever the holder forms part of a family unit.		Civil Registry Competent Authority
Certificate of registration in force, individual or joint, of the holder of the supply point contract or of all the members of the family unit.		Citizen Service Offices Town Councils
Certificate issued by the entity managing benefits.	Only unemployed	SEPE
Certificate proving the cessation of activity of self-employed workers based on the declaration of cessation of activity declared by the interested party.	Only self-employed workers	State Agency of the Tax Administration  The competent body of the Autonomous Community

Application form and affidavit (single document) for the Subsidised Rate for Groups in Situations of Economic Vulnerability according to the sixth provision of Royal Legislative Decree 30/2020.
It is mandatory to present this document	Energía XXI application form

Photocopy of the Spanish Tax ID No. or Foreigner’s Identification Number of the holder of the supply point contract and of all members of the family unit(including those over 14 years of age with the capacity to act and those under 14 years of age who have it).
It is mandatory to present this document	Civil Registry Competent Authority

Family register or certification whenever the holder forms part of a family unit.
It is mandatory to present this document	Civil Registry Competent Authority

Certificate of registration in force, individual or joint, of the holder of the supply point contract or of all the members of the family unit.
It is mandatory to present this document	Citizen Service Offices Town Councils

Certificate issued by the entity managing benefits.
Only unemployed	SEPE

Certificate proving the cessation of activity of self-employed workers based on the declaration of cessation of activity declared by the interested party.
Only self-employed workers	State Agency of the Tax Administration  The competent body of the Autonomous Community

To expedite the procedures, we recommend that you send us a copy of your last electricity bill. Also, if you are not the holder of the supply point contract, remember to also include the authorisation to manage this change, which you can download here:

What are the limits to consumption?

The 25% discount on the bill total amount is subject to a limit on energy consumption, after which the PVPC rate will be applied without discount:

• Consumers without children: 1.380 kWh per year.
• Consumers with one child: 1.932 kWh per year.
• Consumers with two children: 2.346 kWh per year.

How can you apply?

1. Make sure you have gathered all the necessary documents and that those with an expiry date are still valid.

2. Fill in and sign the application form and affidavit (single document).

3. Submit the documentation by sending it to the following address: bonosocial@energiaxxi.com.

When will you know if your discount has been approved?

1. You will receive a notification by email indicating that we have received your Subsidised Rate request.

2. We will inform you of the result within approximately 5 working days of said notification.

Important reminder

We inform you that Royal Legislative Decree 30/2020 in its seventh Additional Provision expressly indicates the following:

Seventh additional provision. Consequences of the improper application of the right to receive the subsidised rate by certain groups in a situation of economic vulnerability.

1. The holder of the supply contract who has benefited from the right to receive the subsidised rate on the part of certain groups in a situation of economic vulnerability without meeting the requirements set forth in section 2 of the sixth additional provision, will be liable for any damages that may occur, as well as all the expenses generated by the application of these exceptional measures, without prejudice to other liabilities that may arise from any other order contravened by their conduct.