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Endesa - Electricity, Gas, People

Increased aid with the new Social Bonus

Workers who are unemployed, laid off on furlough and employers with reduced working hours in order to take care of a family member may extend their Social Bonus aid until December 31, 2022.

Due to the economic situation caused by COVID-19, a new category of vulnerable consumer has been created with the right to receive the Social Bonus. With RDL 2/2022 of 22 February, the Government extended the right of these groups to the Social Bonus until December 31, 2022.

  • In general terms: The general requirements for requesting the Social Bonus are maintained. The discount with the Social Bonus applicable to electricity increases from the current 25% to 60% for vulnerable consumers and from 40% to 70% for severely vulnerable consumers, until December 31, 2022.
  • As a result of COVID-19: For those whose situation enables them to access the Social Bonus, this may be requested using the Energía XXI form. Once you have filled it in, please send it to us together with the other documentation required to the following e-mail address: bonosocial@energiaxxi.com.

If the Social Bonus is granted, those new vulnerable consumers whose financial situation has been affected by COVID-19 will have a 60% discount on their invoice (up to the maximum established consumption).

Who can request the new Subsidised Rate?

The holder of the supply point contract (or members of his/her cohabitation unit) must be in one of these three situations:

  • Unemployment.
  • Temporary Workforce Restructuring Plan (ERTE in its Spanish acronym).
  • If you are a business owner who has had their working day reduced due to care or other similar commitments that involve a substantial loss of income.

The holder of the supply point contract must be a natural person at their usual address and have contracted the PVPC rate (Voluntary Price for Small Consumers). In the event that it is necessary to make a change of holder or marketer, you can do so by sending us the following document to the email address bonosocial@energiaxxi.com.

What are the requirements for this new Subsidised Rate?

You have to meet some income requirements. In the month prior to submitting the application, the income of the household members must be within the following thresholds: 

INCOME THRESHOLDS FOR COVID-19 SUBSIDISED RATE
Type of Cohabitation Unit Cohabitation Unit income in the month prior to requesting the Subsidised Rate Special circumstances
No dependent minors / Not part of the cohabitation unit. 1,5 x IPREM (Public Income Indicator of Multiple Effects) (14 payments) monthly 2 x IPREM (Public Income Indicator of Multiple Effects) (14 payments) monthly
1 dependent minor. 2 x IPREM (Public Income Indicator of Multiple Effects) (14 payments) monthly 2,5 x IPREM (Public Income Indicator of Multiple Effects) (14 payments) monthly
2 dependent minors. 2,5 x IPREM (Public Income Indicator of Multiple Effects) (14 payments) monthly 3 x IPREM (Public Income Indicator of Multiple Effects) (14 payments) monthly
IPREM VALUE
IPREM (Public Income Indicator of Multiple Effects) 14 payments (as of 2022) €8.106,28

Since when have these measures been applied?

From 1 November 2021.

People who meet the requirements detailed above and request the Subsidised Rate will be considered vulnerable and will receive a 60% discount on their electricity bill.

Until when do these measures apply?

Social Bonus discounts under these new conditions will generally end on December, 2022. After that date, those affected may request the Social Bonus but only in accordance with​ the usual requirements.

Specifically, when beneficiaries no longer meet the requirements they will no longer be eligible to receive the Social Bonus. When this happens, it should be notified to the retailer within 1 month to the following e-mail address: bonosocial@energiaxxi.com.

What documentation will you need to request it?

In this graphic you can see the documents you will need and where to get them:

Requested documents to apply for Social Rate subsidy
ID document When is it required? Where do I get it from?
Application form and affidavit (single document) for the Subsidised Rate for Groups in Situations of Economic Vulnerability according to the sixth provision of Royal Legislative Decree 30/2020. It is mandatory to present this document
Photocopy of the Spanish Tax ID No. or Foreigner’s Identification Number of the holder of the supply point contract and of all members of the cohabitation unit (including those over 14 years of age with the capacity to act and those under 14 years of age who have it). It is mandatory to present this document
  • Civil Registry
  • Competent Authority
Family register or certification whenever the holder forms part of a cohabitation unit. It is mandatory to present this document
  • Civil Registry
  • Competent Authority
Certificate of registration in force, individual or joint, of the holder of the supply point contract or of all the members of the cohabitation unit. It is mandatory to present this document
  • Citizen Service Offices
  • Town Councils
Certificate issued by the entity managing benefits. Only unemployed
  • SEPE
Certificate proving the cessation of activity of self-employed workers based on the declaration of cessation of activity declared by the interested party. Only self-employed workers
  • State Agency of the Tax Administration 
  • The competent body of the Autonomous Community
Application form and affidavit (single document) for the Subsidised Rate for Groups in Situations of Economic Vulnerability according to the sixth provision of Royal Legislative Decree 30/2020.
It is mandatory to present this document
Photocopy of the Spanish Tax ID No. or Foreigner’s Identification Number of the holder of the supply point contract and of all members of the cohabitation unit(including those over 14 years of age with the capacity to act and those under 14 years of age who have it).
It is mandatory to present this document
  • Civil Registry
  • Competent Authority
Family register or certification whenever the holder forms part of a cohabitation unit.
It is mandatory to present this document
  • Civil Registry
  • Competent Authority
Certificate of registration in force, individual or joint, of the holder of the supply point contract or of all the members of the cohabitation unit.
It is mandatory to present this document
  • Citizen Service Offices
  • Town Councils
Certificate issued by the entity managing benefits.
Only unemployed
  • SEPE
Certificate proving the cessation of activity of self-employed workers based on the declaration of cessation of activity declared by the interested party.
Only self-employed workers
  • State Agency of the Tax Administration 
  • The competent body of the Autonomous Community

To expedite the procedures, we recommend that you send us a copy of your last electricity bill. Also, if you are not the holder of the supply point contract, remember to also include the authorisation to manage this change, which you can download here:

What are the limits to consumption?

The 25% discount on the bill total amount is subject to a limit on energy consumption, after which the PVPC rate will be applied without discount:

  • Consumers without children: 1.380 kWh per year.
  • Consumers with one child: 1.932 kWh per year.
  • Consumers with two children: 2.346 kWh per year.

How can you apply?

1. Make sure you have gathered all the necessary documents and that those with an expiry date are still valid.

2. Fill in and sign the application form and affidavit (single document).

3. Submit the documentation by sending it to the following address: bonosocial@energiaxxi.com.

When will you know if your discount has been approved?

1. You will receive a notification by email indicating that we have received your Subsidised Rate request.

2. We will inform you of the result within approximately 5 working days of said notification.

Important reminder

We inform you that Royal Legislative Decree 30/2020 in its seventh Additional Provision expressly indicates the following:

Seventh additional provision. Consequences of the improper application of the right to receive the subsidised rate by certain groups in a situation of economic vulnerability.

1. The holder of the supply contract who has benefited from the right to receive the subsidised rate on the part of certain groups in a situation of economic vulnerability without meeting the requirements set forth in section 2 of the sixth additional provision, will be liable for any damages that may occur, as well as all the expenses generated by the application of these exceptional measures, without prejudice to other liabilities that may arise from any other order contravened by their conduct.